HOW TO USE THIS WEBSITE / HELP

Payment Security

Preludio.gr uses the Greek bank Alpha Bank and the well known company paypal for credit card payments. Both AlphaBank and Paypal use the most secure mechanisms of encryption on the internet. SSL (Secure Sockets Layer) protocol is the international protocol certifying data encryption. When your sensitive information (i.e. credit card details) is being sent using SSL encryption, the sending software encrypts the data, and the receiving software decrypts it, while confirming that there has been no change during transfer.

Choosing Ready-Made Products

At the home page, choose from one of our categories on the right hand side (necklaces, bracelets, rings etc) and then the subcategory you are interested in, classic or modern. As the idea of modern and classic is sometimes subjective, you may want to check both sub categories. Hovering over a product that may have attracted your attention, a larger picture will appear. By clicking on the product’s picture, you will be transferred to the product’s page, where you can view more pictures, read its characteristics and possibly view other products of the same style. In rings, there is a drop-down box, where you can choose size from. If you cannot find your ring size, you can specify it in the comments box during check out. By clicking on “Add to Cart”, the product is added to your shopping basket. At your shopping basket you can change the number of products you want to purchase and see the final price or delete something you no longer want to buy before you go on to the checkout. You can also carry on shopping and add more products from the same or other categories. When you have finished shopping, go to checkout for payment.

Choosing Custom-made Jewellery

If you are interested in one piece of our jewellery but you would like some changes, like different stones, double shank or anything else you can possibly imagine, please contact us and we shall inform you if it is possible, what the price and the lead time would be.

New Member

If you are a new customer, you will have to open an account with us in order to make a purchase. Click on the Account page and fill in the electronic form, choose a password which will be of at least 5 characters and click on submit. Your account will have been created. Your password is personal; it is your responsibility to ensure that no one else knows it. Preludio.gr will not be held responsible for purchases made using your account.

Alternatively, when you finish your product selection, click on checkout. The electronic form where you need to fill in your details will appear and you will become a member then in order to complete the order. At the bottom of the electronic form we shall ask you to choose a password, which has at least 5 characters, which, along with your e-mail address will be the easy access credentials for your next buys. Preludio.gr respects and protects your personal information. Please, read our Privacy Policy.

Already a Member?

If you are already a member, you can log in by filling in your e-mail and your password and carry on to payment without needing to fill in all your details again. You can also edit your account information (i.e. change your address if you have moved house). In the event that you forgot your password, click on the “Forgot your password” link on the login page. Enter your e-mail address and we shall resend your password.

Payment

After you have selected the product or products you wish to buy and you are registered as a member of preludio.gr, the next step is paying for the goods. You can pay by any of the following ways:

1. By Credit Card through the Greek Bank AlphaBank

Credit card debiting takes place via the Greek bank Alphabank. As soon as you press the payment button you are being transferred to AlphaBank’s secure page, where you can fill in your sensitive information in confidence offered to you by SSL (Secure Socket Layers) protocol, the most advanced internet security protocol. In order to be certain that you are in a secure web site where you can fill in your sensitive information, a yellow lock pad will have to appear on the bottom right hand side of the screen and the web address will change from http// to https// where s stands for secure. Your information is then encrypted and securely transferred to AlphaBank’s database. AlphaBank then informs us that payment has been made and we start processing your order. In case you do not wish to send your credit card details over the internet, you can fill in the form, print it and send it through fax on (0030) 27520 25277, or send it on the postal address:

Preludio
Vassileos Konstantinou 2
Nafplio
21100
Greece

2. By Credit Card through Paypal

Credit card debiting takes place via Paypal. Paypal is the most popular and secure internet payment company for credit card payments and paypal account payments. As soon as you press the payment button you are being transferred to paypal’s secure page, where you can fill in your sensitive information in confidence offered to you by SSL (Secure Socket Layers) protocol, the most advanced internet security protocol. In order to be certain that you are in a secure web site where you can fill in your sensitive information, a yellow lock pad will have to appear on the bottom right hand side of the screen and the web address will change from http// to https// where s stands for secure. Your information is then encrypted and securely transferred to paypal’s database. Paypal then informs us that payment has been made and we start processing your order.

3. Via Paypal account

In order to pay via a paypal account, you have to open one first. You will need the details of your bank account for this. For more details, visit the link https://www.paypal.com

4. Via telephone on (0030)2752 0 25277 every day 10:00 – 14:00 and 17:30 – 19:00 Greek time (GMT+2:00)

Order Confirmation

After you place your order, you will receive an e-mail from us with your order confirmation. The e-mail will contain the products you ordered, the total value of the transaction, and the delivery address. If there is anything wrong in the details of the e-mail, please contact us on the same day. Preludio.gr will not be liable for processing orders based on wrong details given by you.

Delivery Information

For information about delivery, delivery timeframes, order cancellations and returns, please see our Shipping and Returns Policy.

Technical Problems

If you encounter technical problems (power cut, pc crash etc) during a search for a product, you will have to repeat it. If you encounter technical problems during registering as a member but haven’t pressed the submit button yet, you will have to fill in the form again. If you had pressed the submit button, then your details have been stored in our database. If you encounter technical problems during placing an order and you had not reached the final stage, once you login again your cart will remember your order and all you have to do is go to the checkout. If you had reached the final stage, then you will receive an e-mail confirming your order.

Gift wrapping and Shipping

You can ask us to gift-wrap your order, and include a short text of your liking, free of charge. You can also send a gift to a friend via our electronic shop as follows. At the first step when you go to checkout you can change the delivery address. The receipt will be sent to your address and the product(s) will be sent to the one you specify as delivery address. You can save up to 5 addresses.

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