Terms of Transactions
Contract preparation: You have to express your interest (product purchase proposal) for our products electronically and take the necessary actions selecting the product(s) of your choice.
Our acceptance of your proposal for the purchase of a product and the completion of your order is done exclusively by sending you a confirmation letter (sms or e- mail).
For the preparation and processing of transactions with our Business it is not obligatory to register and create a customer/user account on our Website.
Contract cancellation: However, we reserve the right to withdraw any product from this Website at any time. In exceptional circumstances, even if we have sent a confirmation letter, we reserve the right to reject your order and refund the amount paid. We point out that we have no responsibility to you or to any third party for the withdrawal of any products from this Website.
Withdrawal – Returns & product replacements: You have the right to return to us, within 14 calendar days from the date of delivery to you, and at your own expense, the purchased products, if these are the same condition in which they were delivered.
The withdrawal period shall expire after the expiry of 14 calendar days from the day on which you or a third party designated by you, other than the carrier, has acquired the physical possession or the control of the products, or in the case of ordering more products after the expiry 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired the physical possession or control of the last product.
To exercise the right of withdrawal, you can inform our Business of your decision to withdraw from the contract either by post or by e-mail (for all the above contact details see our contact info). You can also use the withdrawal form attached below, without this being mandatory. In order for the withdrawal to be timely, it is enough for you to express your desire for withdrawal before the expiration of the withdrawal period.
You have no right to withdraw when it comes to products tailored to your needs or sealed products, which are not suitable for return for health/safety reasons, and which were opened after delivery. For example, it is clear that you do not have the right to withdraw the contract when it comes to tailored rings (exactly for your own preference) or when it comes to earrings due to health reasons. Returns will not be accepted of seasonal products (New Year’s Charms etc) or products which show signs of use.
In cases of orders in other sizes than N (UK) or 54 (EU) or 7 (US), returns are not accepted. When a ring is re-adjusted on a specific size on demand, it becomes custom made and as all custom made orders are not returnable and not refundable.
It is clarified that no amount is refunded if the product has been used after opening, if the product is not in the same condition as delivered or if it has been damaged. You are obliged to return the product(s) using or including their original packaging, instructions and any other document that may accompany the products. In any case, the legal receipt issued for the product(s) must also be returned.
Result – withdrawal – return & replacement of products: In cases of withdrawal – returns of products, our Business refunds the paid money in the same method as the payment made at the time of purchase. In case of replacement of a product with a product or products of lower value than the originally purchased, our Business returns to the customer the resulting monetary difference with the same method as the payment made at the time of purchase. In each of the above cases, you have the obligation to reimburse the product free from any burden you may have added, as well as the benefits you have gained.
Model withdrawal form: Please complete and return this form only if you wish to withdraw from the contract:
— To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:
— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods (……).
— Ordered on (……) /received on (……),
— Name of consumer(s) ____________________
— Address of consumer(s)____________________
— Signature of consumer(s) (only if this form is notified on paper),
— Date ____________________
Please note, that international custom charges, duties and sales tax are non-refundable for shipments outside the European Union (EU).
Ownership rights: The transfer of ownership of the products to you is always done with the full payment of the market price.
Tax & duty fees: For all international orders, please note that the customer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs.
Shipping and payment methods: Our Business sends you the product(s) through a contracted courier company as follows:
- Shipping to Greece:
- If your product(s) cost(s) up to 500 EUROS, your shipping fee is 10 EUROS.
- If your product(s) cost(s) more than 500 EUROS, there is no shipping fee.
- Shipping to a European Union Country:
- If your product(s) cost(s) up to 1000 EUROS, your shipping fee is 30 EUROS.
- If your product(s) cost(s) more than 1000 EUROS, there is no shipping fee.
(c) Shipping to a third Country (outside EU):
- Your shipping fee is 70 EUROS.
We make every effort to complete your order as soon as possible and in any case no later than 30 days from the date of order confirmation. However, delays may occur in cases such as adapting products to your requirements, delivery area or due to other unforeseen circumstances.
Accepted payment methods:
- Credit or debit card
Please, for payments with Credit or Debit card or through your personal account Paypal, see the Legal Agreements for PayPal Services – PayPal VA.
- By bank transfer to the following ACCOUNT or IBAN:
ACCOUNT: 672 00 2002 009555 – ALPHA BANK
IBAN: GR82 0140 6720 6720 0200 2009 555 – ALPHA BANK
Product pricing: The price of each product is the one that appears on our Website. All prices include VAT. We inform you that VAT rate is 24% for purchases within the EU. Purchases to third countries (outside the EU), are free of VAT. You can see the relevant legislation here https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_en.htm#outsidetheeusellgoods-1. Any customs clearance costs are borne entirely by you. You can find out about customs clearance costs at the following website of our contracted company https://www.dhl.gr/exp-en/express/customs_support.html.
We make sure that the prices on our Website are accurate, however errors may occur. If we find an error in the price of any ordered product, we inform you as soon as possible and give you the opportunity to re-confirm the order at the correct price or to cancel it. If it is impossible to contact you, we will consider that the order has been canceled and we will refund the amount paid. Please note that even if we have sent a confirmation letter, we are not obliged to supply you with any product at the wrong lower price.
Guarantee: Our Business is obliged to deliver to you the products with the agreed properties and without real defects, according to Greek Civil Code and the European Legislation. The two-year legal warranty, which means that the product is free from actual defects or has the agreed properties, starts from the day on which you or a third party designated by you, other than the carrier, acquire physical possession or product control.
In case a product does not have the agreed properties or has a real defect, the you can exercise one of the following rights, without any charge: (i) to require the rectification or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, (ii) to reduce the price or (iii) to withdraw from the contract, unless it is an insignificant actual defect.
This guarantee is in force only if you photoshoot the product with its real defect or the lack of properties immediately after the delivery and notify our Business at the same time.
If the delivery package is damaged, you have to photoshoot it immediately and send it to us as the product may be affected.
Our Business examines the returned product and informs you via e- mail, within a reasonable time, if it is entitled to repair or replacement or refund. Repair, replacement of the product or refund are made as soon as possible and, in any case, within 14 days from the day on which you informed our Business about the defect or the missing quality.
The amount paid will be refunded in full, including shipping costs, if it is deemed to be a refund in the above. The refund is made by the same method as the payment at the time of purchase. In case of rectification, the difference and any shipping costs are refunded. In case of replacement of a product with products of lower value than the originally purchased ones, our Business returns to you the resulting monetary difference in any appropriate means.
Guarantee Exceptions: Any abnormal use (fall, torn jewel, sea water, etc.), will not be covered by the guarantee. We reserve the right to deny unreasonable repair requests. Sealed products, due to their sensitive manufacture and very special conditions of maintenance, are expressly excluded from the above 2 two year framework of guarantee.