Terms and Conditions

General Information

This contract sets out your rights and responsibilities when you use the domain www.preludio.gr and its services. By using any of our services, even just browsing the Website, you are agreeing to the following Terms. Integral parts of these Terms are the sections “Privacy Policy” and “Cookie Policy”. 

We may update these Terms from time to time. If the changes are material, we will definitely let you know by posting them through the Website and/or sending you an email or message about the changes. In that way you can decide whether to continue or not using this Website. Changes will be effective upon the posting unless otherwise specified. You, as a visitor or user of this Website, are responsible for reviewing and becoming familiar  with any change.  Following the changes constitutes your acceptance of the updated Terms. If you disagree with any of the following Terms, you must not browse our Website and must not register your personal data both on this Website and on any affiliated social media page (see below “Links”). Therefore, before browsing this Website, you must always be aware of the following Terms. 

For any information regarding the content of these Terms, it is possible for you to communicate in the ways defined below.

Our Details

Ioanna Kalivioti is the owner of the jewellery shop, under the commercial name “Preludio” (hereinafter “Our Business” or “We”). 

Ioanna Kalivioti is a sole trader based in Nafplio, Greece (Vas. Konstantinou 2, Nafplio, 211 00, Greece) and is registered in the Hellenic Business Registry.

Further information about us:

Legal type of business: sole proprietorship

Tel: (+30) 2752 0 25277

E-mail: info@preludio.gr

Registered to the Hellenic Business Registry (registration number 142728513000) https://www.businessregistry.gr/publicity/show/142728513000

Tax Number: 067689837

For more information about us, please do not hesitate to contact us and we shall answer to you as soon as possible.

Our Products

We sell exclusive, elegant, handmade Greek jewellery in gold and silver 925 as well as unique precious and semi-precious stones purchased by the founder George Gouveris, from his travels around the world. 

All our products are hand made with extra care in Greece. If you require any more information than what can be found on the Website, please do not hesitate to contact us on contact@preludio.gr and we shall answer to you as soon as possible.

Permitted and Prohibited Use

This Website promotes our business identity and advertises our products. This Website hosts an e-shop. We do not provide any consultation based on the promotion of our products.

Browsing or/and using the Website, you must act in a fair and lawful manner, and refrain from any action that causes damage to the reputation of the Business. 

Please note that the use of this Website is only allowed to persons with full contractual capacity in accordance with the law (18+). 

You agree not to use our Website to do any of the following:

  • Anything which is illegal either where you are in the world, or where we are.
  • Cause nuisance to other users/visitors of our Website.
  • Interfere with the normal running of our Website.
  • Try to access our systems in any illegal way.

You are also strictly prohibited from infringing on the property rights of third parties, sending unrequested advertising or promotional material, commonly known as “spam” or attempting to affect the performance or functionality of the Website. Violation of this provision constitutes a criminal offense under the Greek law. 

You are not allowed to download or modify any content of our Website.

In any case, you are obliged to comply with the permitted use of this Website and act according to the law.

Terms of Transactions

Contract preparation: You have to express your interest (product purchase proposal) for our products electronically and take the necessary actions selecting the product(s) of your choice.  

Our acceptance of your proposal for the purchase of a product and the completion of your order is done exclusively by sending you a confirmation letter (sms or e- mail). 

For the preparation and processing of transactions with our Business it is not obligatory to register and create a customer/user account on our  Website.

Contract cancellation: However, we reserve the right to withdraw any product from this Website at any time. In exceptional circumstances, even if we have sent a confirmation letter, we reserve the right to reject your order and refund the amount paid. We point out that we have no responsibility to you or to any third party for the withdrawal of any products from this Website. 

Withdrawal – Returns & product replacements: You have the right to return to us, within 14 calendar days from the date of delivery to you, and at your own expense, the purchased products, if these are the same condition in which they were delivered.  

The withdrawal period shall expire after the expiry of 14 calendar days from the day on which you or a third party designated by you, other than the carrier, has acquired the physical possession or the control of the products, or in the case of ordering more products after the expiry 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired the physical possession or control of the last product.

To exercise the right of withdrawal, you can inform our Business of your decision to withdraw from the contract either by post or by e-mail (for all the above contact details see our contact info). You can also use the withdrawal form attached below, without this being mandatory. In order for the withdrawal to be timely, it is enough for you to express your desire for withdrawal before the expiration of the withdrawal period.

You have no right to withdraw when it comes to products tailored to your needs or sealed products, which are not suitable for return for health/safety reasons, and which were opened after delivery. For example, it is clear that you do not have the right to withdraw the contract when it comes to tailored rings (exactly for your own preference) or when it comes to earrings due to health reasons. Returns will not be accepted of seasonal products (New Year’s Charms etc) or  products which show signs of use.

In cases of orders in other sizes than N (UK) or 54 (EU) or 7 (US), returns are not accepted. When a ring is re-adjusted on a specific size on demand, it becomes custom made and as all custom made orders are not returnable and not refundable.

It is clarified that no amount is refunded if the product has been used after opening, if the product is not in the same condition as delivered or if it has been damaged. You are obliged to return the product(s) using or including their original packaging, instructions and any other document that may accompany the products. In any case, the legal receipt issued for the product(s) must also be returned. 

Result – withdrawal – return & replacement of products: In cases of withdrawal – returns of products, our Business refunds the paid money in the same method as the payment made at the time of purchase. In case of replacement of a product with a product or products of lower value than the originally purchased, our Business returns to the customer the resulting monetary difference with the same method as the payment made at the time of purchase. In each of the above cases, you have the obligation to reimburse the product free from any burden you may have added, as well as the benefits you have gained.

Model withdrawal form: Please complete and return this form only if you wish to withdraw from the contract:

— To [here the trader’s name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:

— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods (……).

— Ordered on (……) /received on (……),

— Name of consumer(s) ____________________

— Address of consumer(s)____________________

— Signature of consumer(s) (only if this form is notified on paper),

— Date ____________________

Please note, that international custom charges, duties and sales tax are non-refundable for shipments outside the European Union (EU). 

Ownership rights: The transfer of ownership of the products to you is always done with the full payment of the market price. 

Tax & duty fees: For all international orders, please note that the customer is responsible for any tax and duty fees on orders required to go through customs. We are unable to pre-calculate this fee for you as the cost is determined by each country’s customs. 

Shipping and payment methods: Our Business sends you the product(s) through a contracted courier company as follows:

  1. Shipping to Greece:
  • If your product(s) cost(s) up to 500 EUROS, your shipping fee is 10 EUROS.
  • If your product(s) cost(s) more than 500 EUROS, there is no shipping fee.
  1. Shipping to a European Union Country:
  • If your product(s) cost(s) up to 1000 EUROS, your shipping fee is 30 EUROS.
  • If your product(s) cost(s) more than 1000 EUROS, there is no shipping fee.

(c) Shipping to a third Country (outside EU):

  • Your shipping fee is 70 EUROS.

We make every effort to complete your order as soon as possible and in any case no later than 30 days from the date of order confirmation. However, delays may occur in cases such as adapting products to your requirements, delivery area or due to other unforeseen circumstances.

Accepted payment methods: 

  • Credit or debit card 
  • PayPal

Please, for payments with Credit or Debit card or through your personal account Paypal, see the Legal Agreements for PayPal Services – PayPal VA.

  • By bank transfer to the following ACCOUNT or IBAN:

ACCOUNT: 672 00 2002 009555 – ALPHA BANK
IBAN: GR82 0140 6720 6720 0200 2009 555 – ALPHA BANK

Product pricing: The price of each product is the one that appears on our Website. All prices include VAT. We inform you that VAT rate is 24% for purchases within the EU. Purchases to third countries (outside the EU), are free of VAT.  You can see the relevant legislation here https://europa.eu/youreurope/business/taxation/vat/cross-border-vat/index_en.htm#outsidetheeusellgoods-1. Any customs clearance costs are borne entirely by you.  You can find out about customs clearance costs at the following website of our contracted company https://www.dhl.gr/exp-en/express/customs_support.html

We make sure that the prices on our Website are accurate, however errors may occur. If we find an error in the price of any ordered product, we inform you as soon as possible and give you the opportunity to re-confirm the order at the correct price or to cancel it. If it is impossible to contact you, we will consider that the order has been canceled and we will refund the amount paid. Please note that even if we have sent a confirmation letter, we are not obliged to supply you with any product at the wrong lower price.

Guarantee: Our Business is obliged to deliver to you the products with the agreed properties and without real defects, according to Greek Civil Code and the European Legislation. The two-year legal warranty, which means that the product is free from actual defects or has the agreed properties, starts from the day on which you or a third party designated by you, other than the carrier, acquire physical possession or product control. 

In case a product does not have the agreed properties or has a real defect, the you can exercise one of the following rights, without any charge: (i) to require the rectification or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, (ii) to reduce the price or (iii) to withdraw from the contract, unless it is an insignificant actual defect.

This guarantee is in force only if you photoshoot the product with its real defect or the lack of properties immediately after the delivery and notify our Business at the same time.

If the delivery package is damaged, you have to photoshoot it immediately and send it to us as the product may be affected.

Our Business examines the returned product and informs you via e- mail, within a reasonable time, if it is entitled to repair or replacement or refund. Repair, replacement of the product or refund are made as soon as possible and, in any case, within 14 days from the day on which you informed our Business about the defect or the missing quality.   

The amount paid will be refunded in full, including shipping costs, if it is deemed to be a refund in the above. The refund is made by the same method as the payment at the time of purchase. In case of rectification, the difference and any shipping costs are refunded. In case of replacement of a product with products of lower value than the originally purchased ones, our Business returns to you the resulting monetary difference in any appropriate means. 

Guarantee Exceptions: Any abnormal use (fall, torn jewel, sea water, etc.), will not be covered by the guarantee. We reserve the right to deny unreasonable repair requests. Sealed products, due to their sensitive manufacture and very special conditions of maintenance, are expressly excluded from the above 2 two year framework of guarantee.

Exclusion – Limitation of Liability

Contract preparation: You have to express your interest (product purchase proposal) for our products electronically and take the necessary actions selecting the product(s) of your choice.  

Browsing and/or using the Website and its services: Our Business is not responsible for any kind of damage linked to your browsing and/or using this Website or to any malfunctions related to your software or the availability of the internet. Likewise, we do not guarantee that this Website and any other Link(s) are provided without “viruses”. You are solely responsible for the restoration or repair of such problems. Our Business does not guarantee the accuracy or reliability of any information or content relating to any products, software or advertisements presented on the Website. In addition, we do not guarantee the accuracy or reliability of any information or content relating to third party content through the provided hyperlinks in the Website. 

Delayed delivery of products: Our Business makes every effort for the timely delivery of products, committed to our fastest possible service. However, we do not take any responsibility in case of delay in the delivery of orders due to unforeseeable circumstances. Please note that refunds can take up to 30 working days to show on your account due to varying processing times between payment providers.

Lack of inventory – order cancellation: Our Business is not responsible in case of insufficient inventory. Our policy requires us to inform you in time about the existence of stock and then to confirm or not the order. In any case, however, we do not bear any responsibility for the withdrawal of any products from this Website or for the refusal to execute or accept an order, even if we have previously sent a confirmation letter. 

Actual defects and lack of agreed properties: Before placing any order, we inspect our products to ensure that they do not bear any real defects at all or are not deprived of any contracted properties, if this has become part of our agreement. If there is still a real defect or lack of agreed quality in a product, you must contact us immediately via our online contact form or by phone or e- mail, describing in detail the product and its defect in order to give you instructions for your further actions.

In case of a real defect or in case of a lack of agreed properties, you have no no right to demand the rectification or replacement of the product with another if such an action is impossible or requires disproportionate costs. You have also no right to demand the reduction of price, if the product has an insignificant real defect or our Business prefers the replacement or the rectification as an advantageous choice based on good faith. Finally, if there is a real defect in a product or if it lacks agreed properties, you have no right to withdraw from the contract if it is an insignificant real defect.

In case of defective or wrongly delivered items at the fault of Preludio, exchange or refund of payment shall be issued, upon request, unless the defect or the wrong delivery has taken place or is attributed to the postal carrier’s negligence. If an order is received damaged, please do not accept the delivery. If you realize that an order is damaged after opening the parcel, please photograph the damaged item immediately and notify us as soon as possible. Please note that we insure all orders against damage during transit. No reclamation will be accepted after 3 working days.

Color and shape of each product: We take no responsibility for possible slight deviations in the color or shape of the product(s) in the Website. Please note that the color and size of each natural stone may differ slightly. 

Misuse of products: We are not responsible for any misuse of the product(s) by you. When it comes to gilded jewellery, special care is required. Chemicals or perfumes must be strictly avoided in these products.
After sales liability: Once the product(s) is (are) delivered to you, we are not responsible for any loss, deterioration, destruction or other damage to the product(s), even if it is an unpredictable cause. This provision is also valid in the cases of returns of products within the above defined time period. In this case, you bear the risk of even accidental destruction or deterioration of the products. If the courier cannot locate your address, the product is kept by the transport company under its terms and at any additional cost.


The content of this Website (photos, logos, texts, videos, graphics, etc.), with the exception of any third party copyright on the presented products, is protected by the law (Copyright ©  IOANNA KALIVIOTI 2021). The use, republishing, reproduction, storage, copying, distribution and disclosure of photographs, advertisements, publications or other announcements for commercial purposes, in whole or in part, without the written consent of the owner, is strictly prohibited. 


The trademarks appearing on the Website belong to our Business. You or any third party do not have and do not obtain any license or consent to use, in any way, the trademarks of the Business or the trademarks belonging to companies represented by the Business without its explicit written permission.


The Website contains links to third party Websites (Links). The provision of the Links does not imply endorsement of their content. We do not bear any responsibility regarding the availability or the content of these Websites or any responsibility for any harm as a result of the use of their content. These links mainly concern the navigation of our Business pages on social media (Facebook, Instagram). Links are provided solely for your own convenience. You browse these Websites at your own risk. Please before browsing these Websites, be informed of their Terms of Use, Privacy Policy and Cookie Policy.


Your registration in our newsletter service is not obligatory. It is up to you to register your e-mail (and your name) in order to send you promotional – advertising messages of our products. At any time, you can be unsubscribed from our newsletter list, at no cost. You can also inform us via phone or e-mail  that you do not want to receive such promotional messages any more.


Our Business has the right to advertise and display on this Website products of other companies, as long as the content of these ads is directly related to our activity and is not abusive, pornographic or misleading.

Personal Data    

Data security is a top priority for our Business. 

We implement appropriate technical and organisational measures to ensure your privacy against any unauthorized disclosure, use, destruction of your personal data related to the browsing and use of the Website.

We are committed to safeguarding your personal information.

Your personal data protection, according to the General Data Protection Regulation EU/679/2016 (GDPR) and the Greek Legislation (Law 4624/2019),  is defined and subjected to our Privacy Policy. 

For Cookies, see in detail the Cookie Policy.

Applicable Law – Jurisdiction

For any legal dispute that arises regarding the application or interpretation of these Terms, Greek law is the applicable law. Courts of Nafplion are exclusively competent.

After Sales Communication     

You may contact us directly for any issue in the above contact details. 

Final Provisions